Frequently Asked Questions
Who handles customer support?
Pedlar handles all customer support, including shipping queries, returns and all general enquires.
Who controls my Pedlar store?
Your Pedlar store is yours! Control what products are on your store. Control the personalisation of your store. Control how, where and when you post about your Pedlar store.
Can I add and remove products from my store?
Yep, you can add or remove products whenever you want.
When and how do I receive payment for sales?
Payment will be remitted directly to the brand’s nominated bank account 30 days after the sale is made. This allows for returns to be processed before payment is remitted.
How does the post-purchase customer communications work?
When a purchase is made through Pedlar, we send the order confirmation email to the customer. Pedlar then takes care of any customer support that is required. If necessary, Pedlar will reach out to brands on behalf of customers.
Can Pedlar change or update my product information?
No, Pedlar is only able to read your information and cant make any changes. You retain all control over your products and pricing.
Who am I buying from?
At Pedlar you can buy items from many different brands. You are buying the items directly from the brands.
Is Pedlar more expensive than the brands store?
All products listed on Pedlar are priced the same as on the brands website. If a brand changes the price of their products, this will automatically update across Pedlar stores.
How do I return or exchange an order?
Submit your order number and email address through our Returns form linked on every Pedlar store. Once you have submitted your return, we'll send through a pre-paid returns label then simply post your item(s).
What does End-to-end mean?
End-to-end means that Pedlar provides a platform that covers the shopping journey from browsing to purchase. This means shoppers don't need to bounce around different websites or scour the internet looking for the product and/or brand an influencer was wearing - they can simply browse and shop their Pedlar store.
What is Creator Commerce?
Creator commerce is the point where commerce and the Creator Economy intersect. It is built off the premise that people trust people, not brands. Creator commerce highlights the shift in control and perception of Influencers and creators. No longer are these tools to be used by businesses. Instead, these are viable channels where a Creator's personal brand has become the epicentre of a surrounding communuty.
I have a question who do I speak to?
Pedlar customer support are responsible for answering all questions, whether they are specific to a product, an order, returns or a general enquiry. We can be reached by using the chat support on all Pedlar Storefronts, or you can reach out to email@example.com